[SOLVED] Otrs trouble when i receive a email

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klausneil
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[SOLVED] Otrs trouble when i receive a email

Post by klausneil »

Hi i have a trouble with the receive emails from accounts external, when i send a email to otrs system not fetch automaticly i have that push the fetch option
01.png
In the Log Sytem i see that all is right
02.png
Also i configure the log in /var/log/otrs.log but make a file call otrs.log.2020-05

root@hds:~# tail -f /var/log/otrs.log.2020-05
[Thu May 28 11:38:02 2020][Error][/opt/support/bin/otrs.PostMaster.pl][80] otrs.PostMaster.pl is deprecated, please use console command 'Maint::PostMaster::Read' instead.

and i see that in syslog appearme this message
err.png
But the system not send the email of autoresponse. Please help me.
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Last edited by klausneil on 30 May 2020, 18:03, edited 1 time in total.

klausneil
OTRS superhero
Posts: 679
Joined: 29 May 2012, 22:47
OTRS Version?: 6.0.24
Real Name: Klaus Salazar
Location: Perú

Re: Otrs trouble when i receive a email

Post by klausneil »

Hi, i solved this trouble cause the trouble was that the path /otrs_path/var/tmp/CacheFileStorable/ with user otrs and this is all.

ismail
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Joined: 14 Jul 2020, 15:43
OTRS Version?: 6.0.17
Real Name: Trendspace
Company: Trendspace Business Solution Pvt Ltd

Sending of email is not working

Post by ismail »

When i try to send emails through OTRS is not sending emails.


Thanks,
Ismail

jojo
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Re: [SOLVED] Otrs trouble when i receive a email

Post by jojo »

please don't hijack old threads but open a new one in the Help Forum with an approbiate description of the issue
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