Master slave behaviour

drodralv · Post by **drodralv** » 28 May 2020, 17:24

Hi,

We realized that whenever a master ticket in new status changes its subject, the child tickets when new status change to open status as well, is that a normal behaviour? I can see in history of the master the following:

StateUpdate Antiguo: "new". Nuevo: "open" - - - 28/05/2020 - 16:42:19
Misc MasterTicketAction: TicketStateUpdate - - - 28/05/2020 - 16:42:19
Misc MasterTicketAction: TicketLockUpdate - - - 28/05/2020 - 16:42:19

Also, is it possible to heritage CI link from master to slave? Creating a new phone ticket that belongs to a master ticket that heritages the CI links from the master. That would be helpful

Thank you