Good morning, and locked up.
I use OTRS 6 and I would like to know if when creating a ticket from Ticket > New ticket by mail I can assign a maximum solution time to it. The idea would be that the responsible agent knows how much time was assigned to solve that ticket.
Thank you very much.
Best regards
Gabriel
Assign time to solution
Moderator: crythias
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GabrielV
- Znuny newbie
- Posts: 30
- Joined: 06 Feb 2015, 20:03
- Znuny Version: 6.0
- Real Name: Gabriel Vilar
- Company: Telearte
- Location: Argentina
- Contact:
Assign time to solution
Gabriel Vilar, OTRS 6, Centos 7 Apache2+MariaDB 5.5
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root
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Assign time to solution
Hi,
To assign a different solution time for eacht ticket you need services and SLAs. The solution time is configured with the SLA.
- Roy
To assign a different solution time for eacht ticket you need services and SLAs. The solution time is configured with the SLA.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
GabrielV
- Znuny newbie
- Posts: 30
- Joined: 06 Feb 2015, 20:03
- Znuny Version: 6.0
- Real Name: Gabriel Vilar
- Company: Telearte
- Location: Argentina
- Contact:
Re: Assign time to solution
Thanks @root , I was able to activate the solution times successfully.
Best regards,
Gabriel
Gabriel Vilar, OTRS 6, Centos 7 Apache2+MariaDB 5.5