Customer Dynamic Field object as OTRS tag?

[tpsupport]

Hi everyone,

I have a Dynamic Field of type Text and object "Customer". Can I use the value of that field as a tag in e.g. a signature?
I have tried <OTRS_TICKET_DynamicField_NAME> but this did not work, I guess it only works for object type Ticket.


-Rick

[skullz]

Check at
- Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser

- DynamicFieldFromCustomerUser::Mapping

[tpsupport]

Hi skullz,

Thank you for your reply!

Check at
- Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser

- DynamicFieldFromCustomerUser::Mapping

I quess you mean that I could map a "customeruser" dynamic Field to a Ticket Dynamic Field, right? But what I have is a "Customer" dynamic field, so this solution does not seem to apply to my situation then. What do you think?

[root]

Hi skullz,

Thank you for your reply!

Check at
- Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser

- DynamicFieldFromCustomerUser::Mapping

I quess you mean that I could map a "customeruser" dynamic Field to a Ticket Dynamic Field, right? But what I have is a "Customer" dynamic field, so this solution does not seem to apply to my situation then. What do you think?

Hi,

The Dynamic Field CustomerUser is a CustomerUser field. Did you tried it or do you just assume?

- Roy

[tpsupport]

Hi Roy,

I guess we just have a misunderstanding here, I have a "Customer" Dynamic Field, and I use it for additional information for a customer company.
The solution from skillz obviously targets customeruser object dynamic fields.

[root]

Hi,

I guess we just have a misunderstanding here, I have a "Customer" Dynamic Field, and I use it for additional information for a customer company.
The solution from skillz obviously targets customeruser object dynamic fields.

Nope, there's no misunderstanding. the setting skullz mentioned works fine and copies CustomerUser and Customer dynamic Fields into ticket dynamic fields. What's wrong with just trying?

- Roy

[tpsupport]

Hi Roy,

Hi,

I guess we just have a misunderstanding here, I have a "Customer" Dynamic Field, and I use it for additional information for a customer company.
The solution from skillz obviously targets customeruser object dynamic fields.

Nope, there's no misunderstanding. the setting skullz mentioned works fine and copies CustomerUser and Customer dynamic Fields into ticket dynamic fields. What's wrong with just trying?

- Roy

Alright, I have tried it and it works well' The only thing that I need to take care about is that the customer user set on the ticket is existing and linked to the customer company.
The Configuration for DynamicFieldFromCustomerUser::Mapping is:
"DynamicField_<Name>" > <TicketDynamicFieldName>

Thank you very much skillz and Roy!