Message: Need module!

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mferraz
Znuny newbie
Posts: 15
Joined: 03 Oct 2016, 11:58
Znuny Version: 6.0.27
Real Name: Miguel Ferraz
Company: Universidade do Porto

Message: Need module!

Post by mferraz »

Hi.

I keep getting this on the error log: "Message: Need module!"
Is there any way to get the name of the needed module?

Full log:
"Message: Need module!

RemoteAddress: 192.168.5.100
RequestURI: /otrs/index.pl?Action=AgentTicketQueue;QueueID=128;View=Small;Filter=Unlocked;;SortBy=Age;OrderBy=Down;TicketID=701742

Traceback (18055):
Module: Kernel::System::Main::Require Line: 75
Module: Kernel::Output::HTML::Layout::NavigationBar Line: 3251
Module: Kernel::Modules::AgentTicketQueue::Run Line: 186
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
"


I'm getting this on version 6.0.24 or 6.0.27 on Ubuntu 18.0.4
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root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Contact:
Contact root

Re: Message: Need module!

Post by root »

Hi,

Looks like there's configuration left from an uninstalled add-on. Are this two systems or a single one which you have updated?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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Do you want to contribute or want to know where it goes ?
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mferraz
Znuny newbie
Posts: 15
Joined: 03 Oct 2016, 11:58
Znuny Version: 6.0.27
Real Name: Miguel Ferraz
Company: Universidade do Porto

Re: Message: Need module!

Post by mferraz »

Thanks for your reply, it's a single one.
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root
Administrator
Posts: 3963
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:
Contact root

Re: Message: Need module!

Post by root »

Hi,

Please run bin/otrs.Console.pl Maint::Config::Rebuild --cleanup and check the log

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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mferraz
Znuny newbie
Posts: 15
Joined: 03 Oct 2016, 11:58
Znuny Version: 6.0.27
Real Name: Miguel Ferraz
Company: Universidade do Porto

Re: Message: Need module!

Post by mferraz »

Hi, tks for your reply.

I've tried that, but without any luck, the error still persists when opening a ticket on AgentTicketZoom:

Message: Need module!

RemoteAddress:
RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=702220

Traceback (15475):
Module: Kernel::System::Main::Require Line: 76
Module: Kernel::Output::HTML::Layout::NavigationBar Line: 3263
Module: Kernel::Modules::AgentTicketZoom::Run Line: 818
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1135
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
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