MailAccountFetch

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manoj99
OTRS newbie
Posts: 31
Joined: 22 Jan 2020, 00:00
OTRS Version?: 5.0.42
Real Name: mk99

MailAccountFetch

Post by manoj99 »

Hello,

By any chance is there a way to change the MailAccountFetch Daemon execution time. I know its for every 10 minutes by default, but wanted it for every 5 minutes.

And Also I noticed that it is not fetching emails which are arrived until 6th minute per execution period. For instance, if its between 1.00 PM -1.10 PM, it fetches only the emails from 1.06 - 1.10 PM but not before that time.

Any leads are appreciated.

Thanks,
M.

wurzel
OTRS guru
Posts: 3037
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: MailAccountFetch

Post by wurzel »

Hi,

check Cron of the mail account fetch. You'll find it in sysconfig in the Daemon area.
Better way: use forwarding to local mx (e.g. postfix)

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 10 (Test)
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10

    -- Ich beantworte keine Forums-Fragen PN - No PN please

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    manoj99
    OTRS newbie
    Posts: 31
    Joined: 22 Jan 2020, 00:00
    OTRS Version?: 5.0.42
    Real Name: mk99

    Re: MailAccountFetch

    Post by manoj99 »

    Thanks Flo. That worked.

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