Cls import/ export with links

[imes]

If possible export and import Cls in CMDB with link to other Cls?

[wurzel]

Hi,

yes but you need additional addons. Actually I do not know the name, I know there is one.

For the ((OTRS)) Community Edition there is no option AFAIK.

Cheers
Florian

[imes]

OK thanks
Does anyone know the addon?

[skullz]

Check https://opar.perl-services.de/ for addon itsm config item reference.. There u can define a CI attributes that has a relation with another CI attributes..thus allowing import/export with linked CI..

Good luck

[imes]

The plugin is ITSM-CIAttributeCollection?

The state has been looking for manuals but the officer cannot find how to do what I request, can someone help me?

Thanks

[skullz]

The plugin is ITSM-CIAttributeCollection?

The state has been looking for manuals but the officer cannot find how to do what I request, can someone help me?

Thanks

Yes..thats the addon name..

Take a look at "CIClassReference"..you can download the guide PDF at Package Manager after install the addon.

EXAMPLE
- Link CI in Hardware to CI in Computer
- So here, in Computer class, i take SerialNumber as a reference for the CI in Hardware
- In Hardware definition, i add the the below config

Code: Select all

- Input:
    Type: CIClassReference
    ReferencedCIClassName: Computer
    ReferencedCIClassLinkType: Includes
    ReferencedCIClassLinkDirection: Normal
    ReferencedCIClassReferenceAttributeKey: SerialNumber
    SearchInputType: AutoComplete
  Key: Reference
  Name: Reference
  Searchable: 0

- Conclusion, if the (Computer Class || Serial Number ) is XYZ, then the (Hardware Class || Reference ) also should be XYZ. (In csv export files)
- This should link these two CI.

Good luck..

[imes]

ohhh thank you very much, it worked!

[imes]

Thank you,
Now I run into a problem when importing some links between CIs.

I have a class "Balance" where I create an item and I have added the field "Locations" where I indicate that it is GM-SEVILLA (5524000222). If I export this I get the following:




However, if I want to import with the "Locations" field different GM-OLOT (5524000232) does not recognize it and creates an automatic link with GM-FIGUERES (5524000166) that corresponds to the first CI data of the BD, from what I understand that by not recognizing the import it creates a default link with the first IC of the database.

CSV modify to import:


Import with other link:


Log system:


ConfigItem Class:


Any idea what format to give it to detect it?

I hope I explained myself correctly
Thank you.

[imes]

I have managed to find the error.

In the "ReferencedCIClassReferenceAttirbuteKey" attribute it was poorly defined, it had 'Name', I have changed it to 'NumeroSEDE' which is a unique code of the 'UBICACIONES' class that I have defined and it already works correctly.

ReferencedCIClassReferenceAttributeKey => 'NumeroSEDE',