OTRS 7 / 8 vs Community Edition

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Snowmanko
OTRS newbie
Posts: 55
Joined: 06 Mar 2015, 17:45
OTRS Version?: 6.0.5-1

OTRS 7 / 8 vs Community Edition

Post by Snowmanko »

Hi,

I've heard there will be no more Community Editions of OTRS released in future and all versions will be payed.
Can someone confirm this info? Is it true that there will be no now upcomming releases available as Community Edition?

So this means OTRS 6 is last available version for public as opensource and that means OTRS is practically dead? No OTRS 7,8,9 in future?

Thanks.
BR!
OTRS 6.0.3-1, MySQL

zzz
OTRS wizard
Posts: 565
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: OTRS 7 / 8 vs Community Edition

Post by zzz »

Hey,

The current CEO of the OTRS AG announced that new features will be implemented into the Community Edition around two years after the release of a new major version (source in German).

That'd be Nov 2020. I can't tell you if it will be called OTRS Community Edition 7 or if they'll just add new features as an update and keep the current name.

There's no other public information I am aware of. Where do you have your information from?

- Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin, ModernSkinCustomer etc.): portal.efflux.de

Snowmanko
OTRS newbie
Posts: 55
Joined: 06 Mar 2015, 17:45
OTRS Version?: 6.0.5-1

Re: OTRS 7 / 8 vs Community Edition

Post by Snowmanko »

Hi,
thanks for joining this topic.

I've opened chat at official site otrs.com. See attached conversation. Vitor (person in chat) is sales representative working in OTRS AG I suppose - this is Linkedin info.

This is really confusing and I it concerns me in order to decide if I am going to use OTRS CE for newly spawned/installed Service Desk projects/solutions or not.BTW I am using OTRS for more than 12 years.
1.jpeg
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OTRS 6.0.3-1, MySQL

zzz
OTRS wizard
Posts: 565
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: OTRS 7 / 8 vs Community Edition

Post by zzz »

Thanks for sharing the conversation.

He is not only talking about the last public OTRS version but also about discontinuing the Community Edition, which would mean no more (security) updates.

It's hard to tell if he's talking about commercial support for the Community Edition or the general end of open-source OTRS.

Only an official answer can provide clarity.

— Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin, ModernSkinCustomer etc.): portal.efflux.de

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