Preferences not saved

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GLM
OTRS newbie
Posts: 22
Joined: 08 Nov 2012, 11:06
OTRS Version?: 6.0.23
Real Name: Gonzalo López Menéndez
Company: GRUPO MEANA, S.A.

Preferences not saved

Post by GLM »

Hi,

OTRS Community 6.0.23 on Debian 10.

Suddenlly, some preferences (language, view of queues as "all tickets" or "tickets in my queues") are not saved when session is closed. It's a problem only for my agent. Any ideas?

Thank you for your help.
Best regards.

zzz
OTRS wizard
Posts: 569
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: Preferences not saved

Post by zzz »

Hey,

Is the config 'DemoSystem' enabled?

Best regards
Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin, ModernSkinCustomer etc.): portal.efflux.de

GLM
OTRS newbie
Posts: 22
Joined: 08 Nov 2012, 11:06
OTRS Version?: 6.0.23
Real Name: Gonzalo López Menéndez
Company: GRUPO MEANA, S.A.

Re: Preferences not saved

Post by GLM »

Hello,

Thank you for your response.

DemoSystem is NOT enabled.
Other agents can change their preferences. The problem is with my agent. BTW, It's admin.

Best regards.

GLM
OTRS newbie
Posts: 22
Joined: 08 Nov 2012, 11:06
OTRS Version?: 6.0.23
Real Name: Gonzalo López Menéndez
Company: GRUPO MEANA, S.A.

[SOLVED] Re: Preferences not saved

Post by GLM »

Hello,

Solved in two steps.

1. Delete agent's preferences
delete from user_preferences where user_id = <agent's ID from table USERS>

2. Clear cache
bin/otrs.Console.pl Maint::Cache::Delete

Regards.

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