Hi
I want to send a notification email to all the people of a queue when a ticket is closed by sending an email to the customer. Is it possibile to do it? In alternative is it possible to automaticaly set a CCN email adress when a ticket is closed by sending an email to the customer?
I'm using OTRS 5
Thanks
OTRS 5 - mail configuration
Moderator: crythias
Re: OTRS 5 - mail configuration
you can create Ticket Notifications for the agents for such a usecase. But you should consider if you really want to bother all agents any time a tixket is closed or just the ones who are watching the ticket
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: OTRS 5 - mail configuration
Hi
there is no possibility to create a Ticket Notifications for the event "SendAnswer". It is not present in the list of the possible event. How can i add it?
Thanks
there is no possibility to create a Ticket Notifications for the event "SendAnswer". It is not present in the list of the possible event. How can i add it?
Thanks
Re: OTRS 5 - mail configuration
Use ArticleSend or StateUpdate
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com