OTRS 5 - mail configuration

[rovell74]

Hi

I want to send a notification email to all the people of a queue when a ticket is closed by sending an email to the customer. Is it possibile to do it? In alternative is it possible to automaticaly set a CCN email adress when a ticket is closed by sending an email to the customer?
I'm using OTRS 5

Thanks

[jojo]

you can create Ticket Notifications for the agents for such a usecase. But you should consider if you really want to bother all agents any time a tixket is closed or just the ones who are watching the ticket

[rovell74]

Hi

there is no possibility to create a Ticket Notifications for the event "SendAnswer". It is not present in the list of the possible event. How can i add it?

Thanks

[jojo]

Use ArticleSend or StateUpdate