Modify - Move - label

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OTRS Version?: 6.0.26
Real Name: Tony
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Modify - Move - label

Post by tupson »


Is there a way to modify the - Move - label used to change the defaulted Queue of the ticket? For our new technicians, they do not understand - Move - initially without having to explain what it means and overlook modifying the queue when responding to tickets. I'd like to change this to something like - Select Appropriate Queue Here -.

Tony :mrgreen:
OTRS version installed: v6.0.26 (.rpm)
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Re: Modify - Move - label

Post by zzz »


Without making changes to the code, you could change the setting 'Ticket::Frontend::MoveType', which would turn '-Move-' to 'Queue'.
That might be more clear but would also add an additional pop-up window.

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