Migrate OTRS from a machine to another

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quadrivium
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Migrate OTRS from a machine to another

Post by quadrivium »

Hello,
in this days we're evaluating to move OTRS from our installation on premises on cloud. Is there a way to export/import without having access to the database? We're evaluating some cloud providers that offers OTRS CE but don't know if we can access to the database as well.

Thanks in advance
Paolo

root
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Re: Migrate OTRS from a machine to another

Post by root »

Hi,

You need access to the database to import the data. If you're using an offered cloud-based OTRS CE doesn't the provider import the data for you?

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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quadrivium
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Joined: 23 Mar 2020, 10:36
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Re: Migrate OTRS from a machine to another

Post by quadrivium »

for now, I've contacted just one provider... don't know but I think they do so, in this case , what have I to give them? a DB backup? a strange thing that came to my mind is that they offer OTRS 7 Community edition, but as I've seen the latest version is 6...

zzz
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Re: Migrate OTRS from a machine to another

Post by zzz »

Hey,

You'll need a full backup of the OTRS database and the OTRS installation folder, which is probably placed in /opt/.

What's the name of the provider?

Best regards
Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin, ModernSkinCustomer etc.): portal.efflux.de

root
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Re: Migrate OTRS from a machine to another

Post by root »

zzz wrote:
26 Mar 2020, 11:42
You'll need a full backup of the OTRS database and the OTRS installation folder, which is probably placed in /opt/.
And I always thought a full backup includes the application :D
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

quadrivium
OTRS newbie
Posts: 35
Joined: 23 Mar 2020, 10:36
OTRS Version?: 6.0.10
Real Name: Paolo Ponzano
Company: Quadrivium

Re: Migrate OTRS from a machine to another

Post by quadrivium »

zzz wrote:
26 Mar 2020, 11:42
Hey,

You'll need a full backup of the OTRS database and the OTRS installation folder, which is probably placed in /opt/.

What's the name of the provider?

Best regards
Emin
We're still evaluating... do you know a good one to suggest?

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