Hey there,
I wanted to share a project of me which goal is to enhance the capabilities of collaboration using MS Teams.
For this I made use of the incoming webhook app in MS Teams in order to send notification events from OTRS to a Teams Channel and found a project which already achieves this but was specific to Slack. So, I just reused this project and enhanced it with several configuration capabilities and built a package for OTRS for an easy installation.
Within Teams you can then comment the OTRS notification and involve others. This is a feature that really helped people in my company and reduced the flood of emails.
You are invited to contribute and further develop this feature with me.
See on Github: https://github.com/meisterheister/OTRS-Teams/
Example:
Microsoft Teams integration for OTRS
Moderator: crythias
Microsoft Teams integration for OTRS
Znuny 6.5 LTS - Ubuntu 20.04 x64, Azure Database for MySQL server 5.7, Perl 5.22.1, Apache/2.4.18
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Re: Microsoft Teams integration for OTRS
Hi,
Nice work. It inspired me to create an invoker for the GenericInterface.
- Roy
Nice work. It inspired me to create an invoker for the GenericInterface.
- Roy
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Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny superhero
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Re: Microsoft Teams integration for OTRS
Great..I will test this out, play around with it..modify a bit..
At least now I have work/something to do during my country RMO.
At least now I have work/something to do during my country RMO.
Re: Microsoft Teams integration for OTRS
Hi,
I just tested it on my otrs 6 testing system but does not seem to work?
I started to edit the Teams::Notification Ticket type and set it to my default ticket type, which is default.
Also I added a connector the the default Raw queue.
Then I actiaveted the sender type. I just activated all ( agent, system, customer )
I left Notification View deactivated, since that causes the website to run into sever error.
Now, I should see in my connected teams channel a hint by the time an agent inserts a internal-note or am I missing something?
I just tested it on my otrs 6 testing system but does not seem to work?
I started to edit the Teams::Notification Ticket type and set it to my default ticket type, which is default.
Also I added a connector the the default Raw queue.
Then I actiaveted the sender type. I just activated all ( agent, system, customer )
I left Notification View deactivated, since that causes the website to run into sever error.
Now, I should see in my connected teams channel a hint by the time an agent inserts a internal-note or am I missing something?