CMDB - CI Location

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OTRS newbie
Posts: 1
Joined: 23 Mar 2020, 16:14
OTRS Version?: 6.0.18
Real Name: John
Company: Nespresso

CMDB - CI Location

Post by Nespresso »


Just wondering how you all are using the CMDB CI Location.
I have entries for main office and IT facilities but I have equipment installed in customer premises as well.

Do you have records for all your customers under Location CI and then linked to the device / service?


OTRS guru
Posts: 2206
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: CMDB - CI Location

Post by RStraub »

We used a field linked to customers and just select the customer.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

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