export file

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OTRS newbie
Posts: 3
Joined: 11 Nov 2019, 16:13
OTRS Version?: 5.0.0
Real Name: marco

export file

Post by marcored331 »

good morning,

i added a column tipology in the exopert file but it doesn't fill with the data.

so i have several questions:

- Frontend::Agent::Ticket::ViewSearch in this config i added the column and i see the result, is this the right place?

- how i can find the right name of ticket's field like customerID, tk number, etc. ?

- in which confing i have to add the result of tipology so i can see in the csv/excel file ?


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