Auto-replies not only to the From: address but to all CC: addresses

Moderator: crythias

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GLM
OTRS newbie
Posts: 22
Joined: 08 Nov 2012, 11:06
OTRS Version?: 6.0.23
Real Name: Gonzalo López Menéndez
Company: GRUPO MEANA, S.A.

Auto-replies not only to the From: address but to all CC: addresses

Post by GLM »

Hi all,

How can we make OTRS-6 send auto-replies not only to the From: address
but to all CC: addresses, and to certain other (prefixed) addresses?

Thanks in advance for any replies.

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