Subaction of Split Ticket

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stevechan
OTRS newbie
Posts: 25
Joined: 02 Jan 2020, 05:15
OTRS Version?: 6.0.4
Real Name: Steve Chan

Subaction of Split Ticket

Post by stevechan »

I want to know the value of subaction when I try to split the process ticket. I noticed that the subaction should be StoreActivityDialog when we create the process form. Is it the same subaction when we create ticket?
Last edited by stevechan on 26 Mar 2020, 03:40, edited 3 times in total.

RStraub
OTRS guru
Posts: 2206
Joined: 13 Mar 2014, 09:16
OTRS Version?: 6.0.14
Real Name: Rolf Straub

Re: Subaction of Split Ticket

Post by RStraub »

Sorry this is not clear to me - what are you trying to do and what is/should be the behaviour ?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS

stevechan
OTRS newbie
Posts: 25
Joined: 02 Jan 2020, 05:15
OTRS Version?: 6.0.4
Real Name: Steve Chan

Re: Subaction of Split Ticket

Post by stevechan »

The issue is solved. Thank you RStraub for trying to help. What I want to ask is that the subaction of splitting ticket as it clearly is StoreActivityDialog,

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