[Solved] Can't locate Kernel/Config.pm in @INC

[stevechan]

I am working on migrating current OTRS (Testing) to production. The installation of production had completed and now I am planning to use /opt/src/otrs/scripts/restore.pl to restore the backup from testing environment. However, it got error message when I run /opt/src/otrs/scripts/restore.pl -b /opt/otrs/backup/2020-02-25_11-49/ -d /opt/otrs/

For your reference, I copied Kernel/Config.pm.dist to Kernel/Config.pm. The OTRS (Production) can work normally

The error message is:

setting.PNG

Thanks

[root]

Hi Steve,

There's no need to mark a topic as urgent. If it really is, consider payed support. For the Community Edition there are several companies available.

Regarding your error: which OS you're using?

- Roy

[root]

Hi Steve,

There's no need to mark a topic as urgent. If it really is, consider payed support. For the Community Edition there are several companies available.

Regarding your error: which OS you're using?

- Roy

[stevechan]

Hi,

Sorry for the misleading topic. Thanks for your advice

I am using Ubuntu

[root]

I am using Ubuntu

And which one excatly?

- Roy

[stevechan]

Hi Roy,

Ubuntu 16.04.6 LTS (Xenial Xerus)

[root]

Ubuntu 16.04.6 LTS (Xenial Xerus)

Hi,

I bet it's related to PERL_USE_UNSAFE_INC. Check Ubuntu's manual/changelog how to solve this.

- Roy

[stevechan]

Hi,

It's fine now. I unzipped the file individually. The old Config.pm replaced by the one from testing environment.

Thank you Roy.