Hi everyone!
Information: We are using OTRS 6.0.20.
Question: We want to see the ArticleDetails (from, to, subject) always in the Ticket header, is there a way to Change this option without clicking on the "i"?
I didnt found any options to change it. Maybe i searched in the wrong direction
Big Thanks, greetings
Kim
Toggle ArticleDetails
Moderator: crythias
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- Znuny newbie
- Posts: 10
- Joined: 13 Jun 2016, 10:02
- Znuny Version: OTRS 6
- Real Name: Kim Stelling
- Company: neusta GmbH
Toggle ArticleDetails
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- Administrator
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Re: Toggle ArticleDetails
Hi,
You can use the SysConfig Ticket::Frontend::ArticleHeadVisibleDefault or install the free add-on Znuny4OTRS-ZoomArticleDetailsExpand for a little bit more.
- Roy
You can use the SysConfig Ticket::Frontend::ArticleHeadVisibleDefault or install the free add-on Znuny4OTRS-ZoomArticleDetailsExpand for a little bit more.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 10
- Joined: 13 Jun 2016, 10:02
- Znuny Version: OTRS 6
- Real Name: Kim Stelling
- Company: neusta GmbH
Re: Toggle ArticleDetails
hey!
thanks for the answer. i did try to enable the Ticket::Frontend::ArticleHeadVisibleDefault - but it didnt change things in the ticket...
is this function enabled only for new tickets? i have guessed its systemwide.
greetings
kim
thanks for the answer. i did try to enable the Ticket::Frontend::ArticleHeadVisibleDefault - but it didnt change things in the ticket...
is this function enabled only for new tickets? i have guessed its systemwide.
greetings
kim
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- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: Toggle ArticleDetails
Hello Tim,
Is it possible that you forgot to deploy the configuration?
Go back into the system configuration.
If you this message in German 'Es sind Einstellungen vorhanden, die bislang nicht in Betrieb genommen wurden. Möchten Sie jetzt eine Inbetriebnahme starten?', press on it and deploy the changes.
Best regards
Emin
Is it possible that you forgot to deploy the configuration?
Go back into the system configuration.
If you this message in German 'Es sind Einstellungen vorhanden, die bislang nicht in Betrieb genommen wurden. Möchten Sie jetzt eine Inbetriebnahme starten?', press on it and deploy the changes.
Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
-
- Znuny newbie
- Posts: 10
- Joined: 13 Jun 2016, 10:02
- Znuny Version: OTRS 6
- Real Name: Kim Stelling
- Company: neusta GmbH
Re: Toggle ArticleDetails
Hey! Thanks for the Reply!
No i havent forget to deploy my settings- I hoped so... that would be the easiest solution Does this setting works in your envoirement?
greetings,
Kim
No i havent forget to deploy my settings- I hoped so... that would be the easiest solution Does this setting works in your envoirement?
greetings,
Kim
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- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: Toggle ArticleDetails
Yep.
If it's enabled, it'll work on all tickets – for all agents.
Best regards
Emin
If it's enabled, it'll work on all tickets – for all agents.
Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
-
- Znuny newbie
- Posts: 10
- Joined: 13 Jun 2016, 10:02
- Znuny Version: OTRS 6
- Real Name: Kim Stelling
- Company: neusta GmbH
Re: Toggle ArticleDetails
Hi!
it doesnt work for me... i guess i will test the free add-on Znuny4OTRS-ZoomArticleDetailsExpand ..
Greetings,
Kim
it doesnt work for me... i guess i will test the free add-on Znuny4OTRS-ZoomArticleDetailsExpand ..
Greetings,
Kim