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lilu
OTRS newbie
Posts: 10
Joined: 13 Jun 2016, 10:02
OTRS Version?: OTRS 6
Real Name: Kim Stelling
Company: neusta GmbH

Toggle ArticleDetails

Post by lilu »

Hi everyone!

Information: We are using OTRS 6.0.20.

Question: We want to see the ArticleDetails (from, to, subject) always in the Ticket header, is there a way to Change this option without clicking on the "i"?

I didnt found any options to change it. Maybe i searched in the wrong direction :-)

Big Thanks, greetings
Kim
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root
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Re: Toggle ArticleDetails

Post by root »

Hi,

You can use the SysConfig Ticket::Frontend::ArticleHeadVisibleDefault or install the free add-on Znuny4OTRS-ZoomArticleDetailsExpand for a little bit more.

- Roy
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

lilu
OTRS newbie
Posts: 10
Joined: 13 Jun 2016, 10:02
OTRS Version?: OTRS 6
Real Name: Kim Stelling
Company: neusta GmbH

Re: Toggle ArticleDetails

Post by lilu »

hey!

thanks for the answer. i did try to enable the Ticket::Frontend::ArticleHeadVisibleDefault - but it didnt change things in the ticket... :shock:
is this function enabled only for new tickets? i have guessed its systemwide.

greetings

kim

zzz
OTRS wizard
Posts: 566
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH
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Re: Toggle ArticleDetails

Post by zzz »

Hello Tim,

Is it possible that you forgot to deploy the configuration?
Go back into the system configuration.
If you this message in German 'Es sind Einstellungen vorhanden, die bislang nicht in Betrieb genommen wurden. Möchten Sie jetzt eine Inbetriebnahme starten?', press on it and deploy the changes.

Best regards
Emin
Professional OTRS services for development, consulting, hosting and support:
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Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin, ModernSkinCustomer etc.): portal.efflux.de

lilu
OTRS newbie
Posts: 10
Joined: 13 Jun 2016, 10:02
OTRS Version?: OTRS 6
Real Name: Kim Stelling
Company: neusta GmbH

Re: Toggle ArticleDetails

Post by lilu »

Hey! Thanks for the Reply!

No i havent forget to deploy my settings- I hoped so... that would be the easiest solution :lol: Does this setting works in your envoirement?

greetings,
Kim

zzz
OTRS wizard
Posts: 566
Joined: 15 Dec 2016, 15:13
OTRS Version?: 3.x–6.0.x
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: Toggle ArticleDetails

Post by zzz »

Yep.
If it's enabled, it'll work on all tickets – for all agents.

Best regards
Emin
Professional OTRS services for development, consulting, hosting and support:
efflux.de – German | efflux.de/en/ – English

Free and premium OTRS add-ons (TextModule, AdBlocker, ModernSkin, ModernSkinCustomer etc.): portal.efflux.de

lilu
OTRS newbie
Posts: 10
Joined: 13 Jun 2016, 10:02
OTRS Version?: OTRS 6
Real Name: Kim Stelling
Company: neusta GmbH

Re: Toggle ArticleDetails

Post by lilu »

Hi!

it doesnt work for me... i guess i will test the free add-on Znuny4OTRS-ZoomArticleDetailsExpand ..

Greetings,
Kim

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