Rest Apis for OTRS 6.0

[nitishchand]

can anyone provide me documentation for what all Rest Apis are exposed by OTRS 6.

[jojo]

Search for Kernel::GenericInterface::Operation:: in https://doc.otrs.com/doc/api/otrs/stabl ... index.html

Also have a look at https://github.com/OTRS/otrs/blob/rel-6 ... rREST.wsdl

[zzz]

Hey,

Minor correction: use this link https://doc.otrs.com/doc/api/otrs/6.0/Perl/ or you'll use the API of a none available version.

Best regards
Emin

[jojo]

Stable version of OTRS is the mentioned link. There is no difference in the GenericInterface Provider to ((OTRS)) community edition 6.x

[zzz]

Your linked page is the API for OTRS 7 which has a different API than OTRS 6 (Community Edition).

Best regards
Emin

[jojo]

- OTRS 7 is the stable version
- the Generic Interface Provider Operations are the same (except Kernel::GenericInterface::Operation::Generic::RPC)

so no issue with this.

[zzz]

- OTRS 7 is the stable version
- the Generic Interface Provider Operations are the same (except Kernel::GenericInterface::Operation::Generic::RPC)

so no issue with this.

I am sorry, but that is not true.
There are multiple differences. In the first case, why even bother using a different doc than the version you use?

Also, this forum is not for OTRS 7, but for OTRS 1–6. And he is even using OTRS 6.

Best regards
Emin

[root]

Also, this forum is not for OTRS 7, but for OTRS 1–6. And he is even using OTRS 6.

Sorry to interrupt: This forum is for the ((OTRS)) Community Edition, without any restriction of the version number.
The commercial product OTRS usually comes with a support contract from the vendor, ask there if questions coming up.
Maybe an official definition of stable from the vendor would help. At least from SECURITY.MD I take the intel that version 5,6 and 7 are supported with security updates. Mature versions like 5 and 6 were stable and I don't have a clue why they shouldn't be stable anymore.

- Roy

[kishormali]

Hello All,
I don't find any REST API for V6.0 Community Version.
It is available for V7.0 on the link - https://doc.otrs.com/doc/api/otrs/stable/REST/
But I am already using V6.0. I gone through Gereric Interface (https://doc.otrs.com/doc/manual/admin/6 ... 7.11.9.9.1), from there I come to know that, it just an interface. And I need to write code to achieve functionalities of REST which are already there in V7.0.
Correct me if I am wrong.

Is there any way to get REST API's in 6.0 version without writing code in Perl. I am PHP developer and I am trying to consume OTRS REST API in my PHP application.
Any type of help highly appreciated.

[zzz]

Hey,

You can check this PHP example:
https://github.com/rkaldung/otrs-gi-rest-php

You don't have to use any Perl code.

Best regards
Emin

[kishormali]

Hi @zzz, At first, Thanks a lot for the help.

I am using Managed OTRS trial by OTRS for 1 month. I am using the same URL as BaseURL in client.php.
But it return 404 error response.
By URL be like : https://mycompanyname.managed-otrs.com/ ... nectorREST

Anything I missed here?

[jojo]

The connector is not installed by default. Please contact sales@otrs.com for support

[kishormali]

Hi @jojo, I doubt that I need to buy the thing if I try to activate connector by contacting sales.

What if I setup Community V6.0 on my local environment? Can I access Webservices?

[root]

Hi @jojo, I doubt that I need to buy the thing if I try to activate connector by contacting sales.

What if I setup Community V6.0 on my local environment? Can I access Webservices?

Yes, you can upload the web service configuration from Github. Same info is availabel on the Github repo for the example PHP client.
And you are also able to send e-mail through the GenericInterface with the free add-on Znuny4OTRS-GIArticleSend

- Roy

[kishormali]

Hi @root: Thanks buddy! I will try this on my local environment, and let you know about further results (success or failure).
Thanks for the great help!

[jojo]

Hi @jojo, I doubt that I need to buy the thing if I try to activate connector by contacting sales.

What if I setup Community V6.0 on my local environment? Can I access Webservices?

On Free Trials Sales will take care on activating Webservices or Features for you