Customer View

[marcored331]

hi everyone,

i have a question about the customer portal,i have the situation below:

i have one customer named marco who see only tickets open since his creation. I also have one customer who wants see his ticket and mario's tickets as supervisor, they also need to see the old ticket of a selected queue, all from the customer portal.

So how can i enable this type of customization?

[crythias]

This is "Company Tickets".

viewtopic.php?f=60&t=7531

Basically, customers with the same customer_id (like company) can see all of the tickets for that customer_id in the "Company Tickets" interface.
To filter that, create a group and apply it to the "Company Tickets" interface within System Config.

If you don't have customer_id / company support enabled, the default is that customers will have their email address as their customer_id.

Then, you'll want to modify the customer_user table to include customer_ids and semicolon separate for the supervisor the customer_id list the supervisor should be able to see.
https://doc.otrs.com/doc/manual/admin/6 ... mer-ids-db

None of this is related to Queues, though. Don't use customer based queues: viewtopic.php?f=53&t=16064