Keep OTRS format from article to email notification

Moderator: crythias

Post Reply
drodralv
OTRS newbie
Posts: 91
Joined: 26 Jul 2019, 08:25
OTRS Version?: 5.0.28

Keep OTRS format from article to email notification

Post by drodralv »

Good morning,

I would like to know whether will be a possibility to keep the OTRS article format when sending a notification email.

We would be using tag <OTRS_AGENT_BODY[6000]> . Our article would have some bold text and we would like to keep it in the email.

Any idea?

Thank you

Post Reply