Hi!
I ask if is possible to make that i will to expose.
I want to close a ticket with that condition:
Send mail to customer if not respond after some days after last answer made to the agent warning that his ticket will be closed soon.
How can i do that??
Thanks!
Regards
Sending mail warning that ticket will be closed?
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camilonavarrete
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root
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Re: Sending mail warning that ticket will be closed?
Hi,
Sorry but this needs some clarification for me: who sends the answer to the agent?
- Roy
Sorry but this needs some clarification for me: who sends the answer to the agent?
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
camilonavarrete
- Znuny newbie
- Posts: 21
- Joined: 30 Aug 2019, 19:06
- Znuny Version: 6.0.15
Re: Sending mail warning that ticket will be closed?
No, nobody send an answer to the agent, the agent automatically send a warning to the customer when her ticket is open still without receive a response from customer after the agent response.
Something like that:
Customer: send ticket asking help
Agent: gave a solution to the customer
Customer: ... (No response for a few days)
Agent: (Automatically send a warning that her ticket will be closed soon if not receive a response from the customer)
Ticket closed.