Generate Problem Ticket Automatically from Recurring Incident Ticket

[yadijuang]

Hello,
Here I am a new user of otrs 6 community edition, more precisely students who try to learn using help desk application. I want to ask something, whether I can do as the following case:

Say there are 5 incidents with the same type of service, when a user makes a sixth ticket with the same type of service, the system will automatically generate a ticket with a problem type and assign it into a problem queue. can it be done in otrs?

thank you very much.

[fcasal]

AFAIK you can´t do it.

Regards.

[yadijuang]

First thanks for your answer,

but it can still be done by developing the application right?

Thanks,

[zzz]

Hello,

Yes, that can be done with a custom postmaster filter (google should show some examples).

Best regards
Emin