Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom

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estomagado
Znuny newbie
Posts: 44
Joined: 20 Sep 2019, 16:24
Znuny Version: 6.0.36
Real Name: Henrique Ulbrich
Company: Design for Context

Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom

Post by estomagado »

Hi everyone!

I created some Customers using the Admin panel.

But even so I am unable to change the CustomerID of existing tickets. The CustomerID drop-down box is greyed out on Ticket Zoom. What am I doing wrong?

All my CustomerUsers are authenticating against am LDAP backend, the source is my AD.

Maybe this is related to my other problem, but, anyway, I need to change the CustomerID on a few existing tickets for filtering purposes. Can I?

Thank you!

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Your pal
Estomagado

Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
root
Administrator
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom

Post by root »

Hi,

This can be changed via System Configuration:
2019-09-23 at 7.59 PM.png
- Roy
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estomagado
Znuny newbie
Posts: 44
Joined: 20 Sep 2019, 16:24
Znuny Version: 6.0.36
Real Name: Henrique Ulbrich
Company: Design for Context

Re: Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom

Post by estomagado »

Thank you, root!

It DID work! :D
Silly me! :oops:
Thanks a lot! 8)
--
Your pal
Estomagado

Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
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