Hi everyone!
I created some Customers using the Admin panel.
But even so I am unable to change the CustomerID of existing tickets. The CustomerID drop-down box is greyed out on Ticket Zoom. What am I doing wrong?
All my CustomerUsers are authenticating against am LDAP backend, the source is my AD.
Maybe this is related to my other problem, but, anyway, I need to change the CustomerID on a few existing tickets for filtering purposes. Can I?
Thank you!
Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom
Moderator: crythias
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- Znuny newbie
- Posts: 44
- Joined: 20 Sep 2019, 16:24
- Znuny Version: 6.0.36
- Real Name: Henrique Ulbrich
- Company: Design for Context
Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom
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Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
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- Administrator
- Posts: 3934
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom
Hi,
This can be changed via System Configuration: - Roy
This can be changed via System Configuration: - Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 44
- Joined: 20 Sep 2019, 16:24
- Znuny Version: 6.0.36
- Real Name: Henrique Ulbrich
- Company: Design for Context
Re: Can't change CustomerID on existing ticket - CustomerID drop-down box greyed out on Ticket Zoom
Thank you, root!
It DID work!
Silly me!
Thanks a lot!
It DID work!
Silly me!
Thanks a lot!
--
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents
Your pal
Estomagado
Znuny 6.0.36 Vanilla (no add-ons installed, no fancy customization)
MySQL BD backend for external customer users
LDAP (AD) backend for internal customer users & agents