Moving Ticket with Agents instead of Queues

Moderator: crythias

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meriem
OTRS newbie
Posts: 5
Joined: 19 Sep 2019, 10:39
OTRS Version?: version 5
Real Name: meriem mounji
Company: safub

Moving Ticket with Agents instead of Queues

Post by meriem »

Hi Guys i have a question please i need to moving Ticket by using Agent List How doing this ?! And exactly i need to Configure One Queue include 4 Agents 1 Manger and 3 Tiers Persons !!

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