open ticket by email wich attachament

Moderator: crythias

Post Reply
avelino
Znuny newbie
Posts: 2
Joined: 17 Sep 2019, 20:32
Znuny Version: 6.0.17
Real Name: Luiz Avelino
Company: FMC Datacom

open ticket by email wich attachament

Post by avelino »

Hello Everbody,

I have problems opening the ticket by email and attaching a file, the ticket is opened but attached does not send.
zzz
Znuny superhero
Posts: 889
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: open ticket by email wich attachament

Post by zzz »

Hello Luiz,

Do you see any errors in your web server log?

Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
avelino
Znuny newbie
Posts: 2
Joined: 17 Sep 2019, 20:32
Znuny Version: 6.0.17
Real Name: Luiz Avelino
Company: FMC Datacom

Re: open ticket by email wich attachament

Post by avelino »

In my tests, the ticket with attachment with file 400KB the ticket is opened with the attachment, files with size above the ticket is opened without attachment.
Post Reply