[SOLVED] Regarding ACL based on CustomerID in ticket creation form

[sansflance]

Hi,

I have tried to create below ACL which should work in Ticket Creation Form. My goal is after the Customer User is selected, based on the CustomerID of that customer user, values of a dynamic field dropdown should be changed. Below is my ACL and it is not working, can you please advise what am i missing.
Note: I have used RegExp *SG* and SG, also tried to give complete name in possible value. None of them worked out.
But if i change the config match to some other dynamic field it is working fine.

- ChangeBy: admin
ChangeTime: 2019-09-09 12:41:44
Comment: ''
ConfigChange:
Possible:
Ticket:
DynamicField_DDAffectedLocation:
- '[RegExp]*SG*'
ConfigMatch:
Properties:
Ticket:
CustomerID:
- BKSG
CreateBy: admin
CreateTime: 2019-08-29 00:11:35
Description: ''
ID: 19
Name: 1ACLTest
StopAfterMatch: 0
ValidID: 1

[root]

Hi,

Check this example in the manual to see how to match CustomerIDs: https://doc.otrs.com/doc/manual/admin/6 ... .7.2.5.4.1

- Roy

[sansflance]

Thankyou Roy, I have referred it and used config match as below.

ConfigMatch:
Properties:
Ticket:
CustomerID:
- BKSG

However changing config match to below resolved my problem, As i read CustomerUser refers to logged in customer user , but this is working in agent ticket creation page as well.

ConfigMatch:
Properties:
CustomerUser:
CustomerID:
- BKSG

This can be marked as closed.