ArticleGet 'Body' deserialization

[kruegerM]

I'm trying to use PERL to copy out the Body of an article to use in the creation of a new ticket & article, but getting a 'deserialization' error.
My query in PERL:
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
my $ArticleBackendObject = $ArticleObject->BackendForArticle( TicketID => 12345, ArticleID => 54321 );
my %Article = $ArticleBackendObject->ArticleGet (
TicketID => 12345,
ArticleID => 54321,
);
my $bodyCopy = $Article{'Body'};

When I use $bodyCopy in the creation of the article of a new ticket, I get a 500 Internal Server error. The error_log reports the following:
Error deserializing message:not well-formed (invalid token) at line 29, column 39, byte 1179 at /usr/lib64/perl5/vendor_perl/XML/Parser.pm line 187..
RemoteAddress: 127.0.0.1
RequestURI: /otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector

If I print out the XML of the TicketCreate, it looks correct. If I remove $bodyCopy - the ticket creates fine with the article having no body.
Can someone point me to the process to "deserialize" the Body content I'm getting from ArticleGet? Hints appreciated!

[skullz]

Wonder why you use Webservice for create/update ticket since you already use the API instead when getting the data. Why not use API also

however, if you using soap webservice, try passing it as CDATA

Code: Select all

<![CDATA[$bodyCopy]]>

good luck

[kruegerM]

Good question about just using API. Wish I had a good answer. CDATA is excellent suggestion - if not I may just rewrite this fully under perl API.
Thanks!