Restrict some ITSM Change states for change builder?

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evillegas
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Joined: 16 Aug 2018, 01:01
OTRS Version?: 6.0.10
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Restrict some ITSM Change states for change builder?

Post by evillegas » 20 Aug 2019, 19:57

Is there any way to restrict this fields to the change builders? For example I want they can't change from pending approval to approved, because in my logic only the change manager can be able to approve this change it's posible?

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jojo
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Re: Restrict some ITSM Change states for change builder?

Post by jojo » 20 Aug 2019, 21:31

No, there is no way to resctrict these fields.

I suggest to switch to the process management engine instead of using the old change management module
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