Allow reopening for a state of type closed

[flippertom]

Hello,

We are using OTRS 5.
How to allow reopening of a ticket for one state (say closed but not confirmed) of type 'closed' but prevent for another (say closed and confirmed).
Setting queue follow up type to 'possible' or 'new ticket' allows or prevents it for both the states.

Regards,
Tom.

[crythias]

Hint number 1: this functionality is Queue based.
Hint number 2: create a queue that has that functionality and move the ticket to that queue.