Open multiple tickets at once

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tallesleonardo
Znuny newbie
Posts: 24
Joined: 23 May 2013, 03:25
Znuny Version: versao 6.0.19
Company: Hepta
Location: Brasília, BRAZIL

Open multiple tickets at once

Post by tallesleonardo »

Hello,

I wonder if anyone could automate the opening of tickets so that several equal calls can be created at one time?

Today I am using OTRS in version 6.0.19 with MySQL database.
Talles Leonardo
OTRS 6.0.19 on Linux with MySQL database
abcdefgh
Znuny newbie
Posts: 2
Joined: 16 Jul 2019, 10:36
Znuny Version: version 6

Re: Open multiple tickets at once

Post by abcdefgh »

Well if you're using a process you can automate the creation of tickets from a TransitionAction.
tallesleonardo
Znuny newbie
Posts: 24
Joined: 23 May 2013, 03:25
Znuny Version: versao 6.0.19
Company: Hepta
Location: Brasília, BRAZIL

Re: Open multiple tickets at once

Post by tallesleonardo »

Yes, but as far as I can get in process management, it only allows me to automate the creation of one ticket at a time and I need to create several. And this amount has to be variable.
Talles Leonardo
OTRS 6.0.19 on Linux with MySQL database
tallesleonardo
Znuny newbie
Posts: 24
Joined: 23 May 2013, 03:25
Znuny Version: versao 6.0.19
Company: Hepta
Location: Brasília, BRAZIL

Re: Open multiple tickets at once [SOLVED]

Post by tallesleonardo »

Hi,

I was able to solve this demand by creating a process. I created a process where the agent can select the number of users that should be created, from there a call of type process is created with the appropriate form, respecting the amount previously informed. After filling in the information requested by the form, OTRS automatically opens a ticket for each user informed.

I am attaching the process to this post. The process is in portuguese.
Remembering that the file only contemplates the process. DynamicFields and other settings must still be manually made.
Th
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Talles Leonardo
OTRS 6.0.19 on Linux with MySQL database
wmfinamore
Znuny newbie
Posts: 2
Joined: 18 Jan 2021, 16:22
Znuny Version: OTRS 6
Real Name: Willian Moreira Finamore

Re: Open multiple tickets at once

Post by wmfinamore »

Can I see the attached files, please?
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