Error after updating OTRS 6.0.3 to 6.0.19
Moderator: crythias
Error after updating OTRS 6.0.3 to 6.0.19
Dear Team,
Getting below error after updating OTRS 6.0.3 to 6.0.19
The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/otrs/Kernel/Output/HTML/Dashboard/TicketGeneric.pm line 2327
If anybody has solution please let me know.
Thanks,
Getting below error after updating OTRS 6.0.3 to 6.0.19
The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/otrs/Kernel/Output/HTML/Dashboard/TicketGeneric.pm line 2327
If anybody has solution please let me know.
Thanks,
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Re: Error after updating OTRS 6.0.3 to 6.0.19
Hi,
Did you restarted the webserver after the upgrade?
- Roy
Did you restarted the webserver after the upgrade?
- Roy
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Re: Error after updating OTRS 6.0.3 to 6.0.19
Dear Roy,
Thanks for the prompt reply. Yes I restarted webserver by running below command.
ystemctl restart apach2.service
Do I need to run any other command Please let me know ?
Regards,
parvez
Thanks for the prompt reply. Yes I restarted webserver by running below command.
ystemctl restart apach2.service
Do I need to run any other command Please let me know ?
Regards,
parvez
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Re: Error after updating OTRS 6.0.3 to 6.0.19
Hi,
Did you update all packages? Do you have packages which provide new types of dynamic fields?
- Roy
Did you update all packages? Do you have packages which provide new types of dynamic fields?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Error after updating OTRS 6.0.3 to 6.0.19
HI,
NO I did not update the packages. Do I need to update the packages?
Please let me know
Regards,
Parvez
NO I did not update the packages. Do I need to update the packages?
Please let me know
Regards,
Parvez
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Re: Error after updating OTRS 6.0.3 to 6.0.19
Depends on the package. Usually, a patch level does not require this. But sometimes there are API changes within OTRS even on a PL update.
Maybe there are more details in the Apache error log.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Re: Error after updating OTRS 6.0.3 to 6.0.19
Dear Roy,
Please find apache error logs below.
==========================================================
ERROR: OTRS-CGI-50 Perl: 5.18.2 OS: linux Time: Thu Jun 27 14:35:33 2019
Message: Can't load dynamic field object handler module for object type ITSMChange!
RemoteAddress: 192.168.4.97
RequestURI: /otrs/index.pl?
Traceback (12110):
Module: Kernel::System::DynamicField::Backend::new Line: 140
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 306
Module: Kernel::System::ObjectManager::Get Line: 200
Module: Kernel::Output::HTML::Dashboard::TicketGeneric::_SearchParamsGet Line: 2327
Module: Kernel::Output::HTML::Dashboard::TicketGeneric::Run Line: 567
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 980
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 610
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-50 Perl: 5.18.2 OS: linux Time: Thu Jun 27 14:35:33 2019
Message: The constructor of Kernel::System::DynamicField::Backend returned undef.
RemoteAddress: 192.168.4.97
RequestURI: /otrs/index.pl?
Traceback (12110):
Module: Kernel::System::ObjectManager::_DieWithError Line: 627
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 314
Module: Kernel::System::ObjectManager::Get Line: 200
Module: Kernel::Output::HTML::Dashboard::TicketGeneric::_SearchParamsGet Line: 2327
Module: Kernel::Output::HTML::Dashboard::TicketGeneric::Run Line: 567
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 980
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 610
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jun 27 14:35:33.745044 2019] [:error] [pid 12110] The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/otrs/Kernel/Output/HTML/Dashboard/TicketGeneric.pm line 2327.\n
Please find apache error logs below.
==========================================================
ERROR: OTRS-CGI-50 Perl: 5.18.2 OS: linux Time: Thu Jun 27 14:35:33 2019
Message: Can't load dynamic field object handler module for object type ITSMChange!
RemoteAddress: 192.168.4.97
RequestURI: /otrs/index.pl?
Traceback (12110):
Module: Kernel::System::DynamicField::Backend::new Line: 140
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 306
Module: Kernel::System::ObjectManager::Get Line: 200
Module: Kernel::Output::HTML::Dashboard::TicketGeneric::_SearchParamsGet Line: 2327
Module: Kernel::Output::HTML::Dashboard::TicketGeneric::Run Line: 567
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 980
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 610
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-50 Perl: 5.18.2 OS: linux Time: Thu Jun 27 14:35:33 2019
Message: The constructor of Kernel::System::DynamicField::Backend returned undef.
RemoteAddress: 192.168.4.97
RequestURI: /otrs/index.pl?
Traceback (12110):
Module: Kernel::System::ObjectManager::_DieWithError Line: 627
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 314
Module: Kernel::System::ObjectManager::Get Line: 200
Module: Kernel::Output::HTML::Dashboard::TicketGeneric::_SearchParamsGet Line: 2327
Module: Kernel::Output::HTML::Dashboard::TicketGeneric::Run Line: 567
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 980
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 610
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jun 27 14:35:33.745044 2019] [:error] [pid 12110] The constructor of Kernel::System::DynamicField::Backend returned undef. at /opt/otrs/Kernel/Output/HTML/Dashboard/TicketGeneric.pm line 2327.\n
Re: Error after updating OTRS 6.0.3 to 6.0.19
Hi,
Florian
Please check the doc.otrs.org upgrading documentation for details.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Error after updating OTRS 6.0.3 to 6.0.19
Hi,
Usually you move the otrs directory (or the symbolic link)
then you have to.
Florian
If you follow the doc it sais "update the packages". I always would do it, as there are many updates available.
Usually you move the otrs directory (or the symbolic link)
then you have to.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Error after updating OTRS 6.0.3 to 6.0.19
Dear Florian,
Thanks for reply. After updating packages also I getting same error.
Regards
Parvez
Thanks for reply. After updating packages also I getting same error.
Regards
Parvez
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Re: Error after updating OTRS 6.0.3 to 6.0.19
Hi,
I guess we need really more information in detail to help you. What kind of OS, RPM or installation from source, which add-ons, etc.
- Roy
I guess we need really more information in detail to help you. What kind of OS, RPM or installation from source, which add-ons, etc.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Error after updating OTRS 6.0.3 to 6.0.19
Dear Roy,
Please find the details below as requested. If you need any other details please let me know.
OS - SUSE_Linux_Enterprise_Server_12_SP3
Perl enabled - rpm-md SLES12-SP3-12.3.0
1 | Perl | perl | Yes | (r ) Yes | Yes
2 | SLES12-SP3-12.3-0 | SLES12-SP3-12.3-0 | Yes | (r ) Yes | No
3 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Debuginfo-Pool | SLES12-SP3-Debuginfo-Pool | Yes | (r ) Yes | No
4 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Debuginfo-Updates | SLES12-SP3-Debuginfo-Updates | Yes | (r ) Yes | Yes
5 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Pool | SLES12-SP3-Pool | Yes | (r ) Yes | No
6 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Source-Pool | SLES12-SP3-Source-Pool | Yes | (r ) Yes | No
7 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Updates | SLES12-SP3-Updates | Yes | (r ) Yes | Yes
Please find the details below as requested. If you need any other details please let me know.
OS - SUSE_Linux_Enterprise_Server_12_SP3
Perl enabled - rpm-md SLES12-SP3-12.3.0
1 | Perl | perl | Yes | (r ) Yes | Yes
2 | SLES12-SP3-12.3-0 | SLES12-SP3-12.3-0 | Yes | (r ) Yes | No
3 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Debuginfo-Pool | SLES12-SP3-Debuginfo-Pool | Yes | (r ) Yes | No
4 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Debuginfo-Updates | SLES12-SP3-Debuginfo-Updates | Yes | (r ) Yes | Yes
5 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Pool | SLES12-SP3-Pool | Yes | (r ) Yes | No
6 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Source-Pool | SLES12-SP3-Source-Pool | Yes | (r ) Yes | No
7 | SUSE_Linux_Enterprise_Server_12_SP3_x86_64:SLES12-SP3-Updates | SLES12-SP3-Updates | Yes | (r ) Yes | Yes
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Re: Error after updating OTRS 6.0.3 to 6.0.19
Are you able to roll back? Did you run the database update? and set permissions?
updating from a early version of 6 to latest should not need update of DB but maybe run the script anyway to see if it makes a difference.
We see from the error message that something is undefined. a variable is being called that has no reference.
Try roll back and update to different level. I am running 6.0.16 without issue.
updating from a early version of 6 to latest should not need update of DB but maybe run the script anyway to see if it makes a difference.
We see from the error message that something is undefined. a variable is being called that has no reference.
Try roll back and update to different level. I am running 6.0.16 without issue.
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