Add 2 queues to a ticket, is it possible?

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evillegas
OTRS newbie
Posts: 35
Joined: 16 Aug 2018, 01:01
OTRS Version?: 6.0.10
Real Name: Edu

Add 2 queues to a ticket, is it possible?

Post by evillegas »

Hello everyone, is it possible to assign 2 queues to a ticket?
I had that need when attending an event, in which 2 areas of IT are involved, if someone did, could you explain the way?

regards

root
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Re: Add 2 queues to a ticket, is it possible?

Post by root »

Hi,

Split and link the tickets. Or split the original into two tickets: you have a parent ticket with two children.

- Roy
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evillegas
OTRS newbie
Posts: 35
Joined: 16 Aug 2018, 01:01
OTRS Version?: 6.0.10
Real Name: Edu

Re: Add 2 queues to a ticket, is it possible?

Post by evillegas »

Hi!, excellent, this could work! Thank you!

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