OTRS Per Email Import Time

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flippertom
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OTRS Per Email Import Time

Post by flippertom » 04 Jun 2019, 15:54

Hello,

We are using OTRS 5.
I just saw that each email takes about 10 secs to be imported and converted into a ticket.
Is this time normal? Anyway to speed it up?

Regards,
Tom.

jojo
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Re: OTRS Per Email Import Time

Post by jojo » 04 Jun 2019, 17:38

how do you get the mails into the system, how large are the mails, are there any performance issues with database or filesystem?
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flippertom
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Re: OTRS Per Email Import Time

Post by flippertom » 05 Jun 2019, 09:55

jojo wrote:
04 Jun 2019, 17:38
how do you get the mails into the system, how large are the mails, are there any performance issues with database or filesystem?
Mail imports are done via Lotus Notes mailboxes using IMAP/POP3 every 10 minutes. There are ~15 mailboxes configured.
The email size in usually in the range of 20-70KB but in case there are attachments can go upto 3MB.
We're still checking if there are nay performance issues but haven't been able to find anything yet.

schulmann
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Re: OTRS Per Email Import Time

Post by schulmann » 05 Jun 2019, 19:30

Hi flippertom,
flippertom wrote:
05 Jun 2019, 09:55
Mail imports are done via Lotus Notes mailboxes using IMAP/POP3 every 10 minutes. There are ~15 mailboxes configured.
with 15 mailboxes I'd use procmail.

Regards
Claus-Dieter
OTRS5/SLES/openSUSE/ESXi/VirtualBox

jojo
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Re: OTRS Per Email Import Time

Post by jojo » 05 Jun 2019, 19:52

sounds like performance issues on the notes pop3/imap stack.

I suggest forwarding and using a local MTA and MDA (procmail) on the OTRS server
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
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flippertom
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Posts: 81
Joined: 16 Apr 2015, 08:42
OTRS Version?: 3.2.16

Re: OTRS Per Email Import Time

Post by flippertom » 06 Jun 2019, 07:48

jojo wrote:
05 Jun 2019, 19:52
sounds like performance issues on the notes pop3/imap stack.

I suggest forwarding and using a local MTA and MDA (procmail) on the OTRS server
OK. Thank you. This is on the list but doesn't seem to be a straightforward implementation.
I will search of the implementation steps and start a new thread in case I get stuck anywhere.

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