unable to add custom field in new ticket create in customer interface

[AmitP]

Hi,

I am unable to add a dynamic field in create ticket window of customer interface. Please help.
I tried
Dynamic field Text configuration dialog set the field as 1. but not able to see that text box in create ticket view of customer.pl


Ticket::Frontend::OverviewSmall###DynamicField
Ticket::Frontend::AgentTicketZoom###DynamicField
Ticket::Frontend::AgentTicketPhone###DynamicField
Ticket::TicketDynamicFieldDefault###Element1
PreferencesGroups###101-DynamicField-Field1 this gives error

I can see the text box in phone ticket create in agent but not in email and customer.pl new ticket.
Pls help
Thanks

[fcasal]

Hi,

You can try with

Ticket::Frontend::CustomerTicketMessage###DynamicField

and there add your dynamic field

[AmitP]

Thanks for help

[AmitP]

Hi,

You can try with

Ticket::Frontend::CustomerTicketMessage###DynamicField

and there add your dynamic field

Hi,
Iam unable to view the field i added in new ticket in customer.pl

am i missing something iam using 6.0.19

[fcasal]

Share with us the configuration, thanks.

[AmitP]

Hi
I selected customer user and not ticket thats why issue came.

Thank for help

[fcasal]

What i want is to check the configuration you have here: Ticket::Frontend::CustomerTicketMessage###DynamicField and screenshot of your dynamics fields in order to find out the problem.