wrong "to:" ticket

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marcored
Znuny newbie
Posts: 17
Joined: 18 Dec 2018, 16:42
Znuny Version: 5.0.13

wrong "to:" ticket

Post by marcored »

hi all,

when a customer create a ticket form the customer portal it comes with the "to:" field wrong

when the customer isec creates a ticket in the to: field has the name of a different customer present in my queues.

how could chamge this error?

thanks
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fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: wrong "to:" ticket

Post by fcasal »

https://bugs.otrs.org/show_bug.cgi?id=4640

I think is this problem, if you have the 5.0.13 otrs version. Upgrade to the last patch of otrs 5s and check it.

Kind Regards
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