hi all,
when a customer create a ticket form the customer portal it comes with the "to:" field wrong
when the customer isec creates a ticket in the to: field has the name of a different customer present in my queues.
how could chamge this error?
thanks
wrong "to:" ticket
Moderator: crythias
wrong "to:" ticket
You do not have the required permissions to view the files attached to this post.
Re: wrong "to:" ticket
https://bugs.otrs.org/show_bug.cgi?id=4640
I think is this problem, if you have the 5.0.13 otrs version. Upgrade to the last patch of otrs 5s and check it.
Kind Regards
I think is this problem, if you have the 5.0.13 otrs version. Upgrade to the last patch of otrs 5s and check it.
Kind Regards