Combining similar tickets

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jalokim
Znuny newbie
Posts: 3
Joined: 04 Dec 2017, 15:25
Znuny Version: otrs 5
Real Name: Mikołaj
Company: PUW

Combining similar tickets

Post by jalokim »

I have similar tickets:
for example: the title "error 007 xxx", "error 007 yyy"
How to make a second ticket not to be created. Only added to the first as an article.
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fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Combining similar tickets

Post by fcasal »

You can use merge option to achieve that.
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