Hi All,
We just started using OTRS 6.0.17 and are trying to fix something but don't know how to do it.
We want to give specific agents the rights to create/edit templates instead of using the admin account for every change to the templates.
Does anyone know if this is possible? and how?
Thx
Virgil
Template permissions in OTRS 6.0.17
Moderator: crythias
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crythias
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Re: Template permissions in OTRS 6.0.17
Create and populate a group with such users.
Edit Config Settings in Ticket → Frontend::Admin::ModuleRegistration
Frontend::Module###AdminTemplate
Under Group, add (click [+]) for a blank entry and type the group name.
Save/deploy.
Edit Config Settings in Ticket → Frontend::Admin::ModuleRegistration
Frontend::Module###AdminTemplate
Under Group, add (click [+]) for a blank entry and type the group name.
Save/deploy.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Virgil
- Znuny newbie
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- Joined: 10 May 2019, 15:08
- Znuny Version: 6.0.17
- Real Name: Virgil de Klerk
- Company: KPN
Re: Template permissions in OTRS 6.0.17
Hi crythias,
Thank you for your reply and the tips.
We have changed the config as suggested but the template or admin button does not appear in the users profile.
Also a direct url to the templates does give a permission denied error..
Do you know how to fix this?
Thank again for you help.
Thank you for your reply and the tips.
We have changed the config as suggested but the template or admin button does not appear in the users profile.
Also a direct url to the templates does give a permission denied error..
Do you know how to fix this?
Thank again for you help.