Office 365 and Yahoo authentication error

vitormazuco · Post by **vitormazuco** » 27 Apr 2019, 00:42

Good day dear please I require your support.

I have the following problem

ERROR: OTRS-otrs.Console.pl-Maint :: Email :: MailQueue-67 Perl: 5.16.3 OS: linux Time: Tue Apr 16 09:45:20 2019

Message: CommunicationLog (ID: 157440, AccountType: -, AccountID: -, Direction: Outgoing, Transport: Email, ObjectLogType: Connection, ObjectLogID: 300720) :: Kernel :: System :: Email :: SMTP => SMTP authentication failed ( SMTP code: 500, ErrorMessage: 500, Command unknown: 'AUTH').

If see the log appear:

Code: Select all

ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-80 Perl: 5.16.3 OS: linux Time: Fri Apr 26 15:04:35 2019

Message: There was an error executing ConfigurationInvalidList() in Kernel::System::SysConfig: [Fri Apr 26 15:04:34 2019] otrs.Daemon.pl: using SSL support of Net::SMTP 2.31 instead of SSLGlue at /opt/otrs/Kernel/cpan-lib/Net/SSLGlue/SMTP.pm line 12.

The Office credentials are correct as the user.

If I test a Yahoo email, appear another error:

Code: Select all

12 Kernel::System::Email::SMTP Could not send message to server: 550, Ok Send data ending with <CRLF>.<CRLF> ! 26/04/2019 15:30:29 (America/Sao_Paulo)
13 Kernel::System::Email Error sending message using backend 'Kernel::System::Email::SMTPS'. 26/04/2019 15:30:29 (America/Sao_Paulo)
14 Kernel::System::MailQueue Message could not be sent! Error message: Could not send message to server: 550, Ok Send data ending with <CRLF>.<CRLF> ! 26/04/2019 15:30:29 (America/Sao_Paulo)
15 Kernel::System::MailQueue Permanent sending problem or we reached the sending attempt limit. Message will be removed

I already test with SMTPS and SMTPTLS both appear problems
Thanks for the support