Some tickets appear in HTML code

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MarkOTRS
Znuny newbie
Posts: 1
Joined: 26 Apr 2019, 09:11
Znuny Version: 6.0.17
Real Name: Mark

Some tickets appear in HTML code

Post by MarkOTRS »

Hi,

We have set up OTRS to fetch emails using IMAP but some of the tickets have the content section that appears as per below and not "readable" text. Is there some configuration that can be done to allow these tickets display the content in the correct manner?

<!-- HEADER STARTS BELOW -->

<html>
<head>
<meta content="text/html; charset=UTF-8" http-equiv="Content-Type" />
<title>Altaro Hyper-V Backup - Email Notification</title>

<style type="text/css">

notification_outer-wrapper {
margin-bottom: 0;
margin-left: 0;
margin-right: 0;
margin-top: 0;
padding-bottom: 0;
padding-left: 0;
padding-right: 0;
padding-top: 0;
font-family: Segoe WP, Segoe UI, Arial;
background-color: #FFF;

Regards,

Mark
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