Hide link type 'Normal'

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flippertom
Znuny advanced
Posts: 120
Joined: 16 Apr 2015, 08:42
Znuny Version: 3.2.16

Hide link type 'Normal'

Post by flippertom »

Hello,

We are using OTRS version 5.
On the link page, the type 'Normal' is selected by default and users forget to change it sometimes creating normal links in place of parent child links.
How to remove normal from the options on the 'Link' page?

Regards,
Tom.
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root
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Posts: 3961
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Hide link type 'Normal'

Post by root »

Hi,

Check the SysConfig for LinkObject::PossibleLink and try to disabled the one you don't need.

- Roy
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flippertom
Znuny advanced
Posts: 120
Joined: 16 Apr 2015, 08:42
Znuny Version: 3.2.16

Re: Hide link type 'Normal'

Post by flippertom »

Hello,

Thank you.
Did that change and tested it. Works fine for the link page.
But now, the functionality of auto linking on followup when 'NewTicket' option is set in the queue is broken.

Regards,
Tom.
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flippertom
Znuny advanced
Posts: 120
Joined: 16 Apr 2015, 08:42
Znuny Version: 3.2.16

Re: Hide link type 'Normal'

Post by flippertom »

root wrote: ↑26 Apr 2019, 10:43 Hi,

Check the SysConfig for LinkObject::PossibleLink and try to disabled the one you don't need.

- Roy
Hello,

Thank you.
Did that change and tested it. Works fine for the link page.
But now, the functionality of auto linking on followup when 'NewTicket' option is set in the queue is broken.

Regards,
Tom.
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