We are running otrs 5 on Debian 7
We setup a process to manage change management. The form has an Article field assigned to capture subject line and detailed info. However, it seems that this field generates ticket note without any info, which is annoying to users. The content of the note is as follows:
Code: Select all
Hi John,
Admin OTRS wrote:
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http://otrs.domain.com/index.pl?Action=AgentTicketZoom;TicketID=14806
-- NOC Notifications