How Admin answers a locked ticket
Moderator: crythias
How Admin answers a locked ticket
Can admin update locked tickets?
Re: How Admin answers a locked ticket
everyone with the rw or owner permission on the queue can take ownership to reply
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: How Admin answers a locked ticket
I don't see where to update the ticket that is locked by different agent, there is no reply to click on.
The queue is assigned to group and I (agent) has RW to that group, is that RW access to the queue or I missing something.
Thanks
The queue is assigned to group and I (agent) has RW to that group, is that RW access to the queue or I missing something.
Thanks
Re: How Admin answers a locked ticket
Hi,
take the ownership.
Florian
take the ownership.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: How Admin answers a locked ticket
Please clarify, if I change ticket owner to me (admin) then I still can't reply.
Re: How Admin answers a locked ticket
Never mind, just tried it works.