How to change domain xx.com/otrs

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elsaadj
Znuny newbie
Posts: 10
Joined: 21 Apr 2019, 14:57
Znuny Version: 6.0.15
Real Name: Jamal

How to change domain xx.com/otrs

Post by elsaadj »

The installation doc says, OTRS comes with an own built-in web server that is used behind Apache as a reverse proxy, /etc/apache2/sites-enabled/zzz_otrs.conf points -> /opt/otrs/scripts/apache2-httpd.include.conf

The current http://xx.com/otrs works, I need to change the domain to https://yy.xx.com/otrs. I can't find any good discussion or instructions on how to do this, it is possible? if yes how?

Thanks,

VERSION = 6.0.15
Apache2.4
Ubuntu 16
MySQL 7
wurzel
Znuny guru
Posts: 3232
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: How to change domain xx.com/otrs

Post by wurzel »

Hi,

this is basic network know how. Check your DNS settings and hostname.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
elsaadj
Znuny newbie
Posts: 10
Joined: 21 Apr 2019, 14:57
Znuny Version: 6.0.15
Real Name: Jamal

Re: How to change domain xx.com/otrs

Post by elsaadj »

One note is that we have multiple sites enabled under Apache2 beside zzz_otrs on same server, how you get yy.xx.com/otrs to go to otrs? can you be more specific, is it any DNS with /otrs at the end take you to otrs. I may be missing something here.
wurzel
Znuny guru
Posts: 3232
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: How to change domain xx.com/otrs

Post by wurzel »

Hi,

the apache config from otrs tar.gz file is for stand alone servers.

For your environment change the apache config
and set
apache virtual hosts
servername
redirects to the correct path

It is more a apache question :-)

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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