Get the date of first solution time before a follow-up

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solown
Znuny newbie
Posts: 29
Joined: 05 Nov 2018, 16:28
Znuny Version: OTRS5

Get the date of first solution time before a follow-up

Post by solown »

Hi,

My service needs several stats from OTRS. I have an SLA on solution time before followed-up.

Is there a way to get this indicator in my statistics ? Currently I only have as indicators 'Closed Time' that gives the time when the ticket is definitely close (no more follow-up from the customer).

Sorry if there is misstakes, English is not my native language.

Regards,
Solown.
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