Hi,
My service needs several stats from OTRS. I have an SLA on solution time before followed-up.
Is there a way to get this indicator in my statistics ? Currently I only have as indicators 'Closed Time' that gives the time when the ticket is definitely close (no more follow-up from the customer).
Sorry if there is misstakes, English is not my native language.
Regards,
Solown.
Get the date of first solution time before a follow-up
Moderator: crythias