MasterSlave

[canoxin]

Hi guys.

Big question here.
So, i have the MasterSlave module, working normally, but i need some modifications and that why i'm here!

So right now if i create a Parent ticket and then a child (set as child in creation), the child ticket closes automatically as soon as the Parent ticket is closed. (This is the normal function).
BUT...
If i already have a ticket created, and use the "link" option to set it as Child from the Parent ticket the "auto-close" functionality won't work.

Is there a way to make this work?

The helpdesk team, doesn't open Major tickets, 99% of the time, they change to Major after creation and the link (child ticket) also happens after creation, that's why this option is important to be functional.

Thanks

[canoxin]

Don't mind me.
The Child / Parent / Normal in the "link" option doesn't relate to the MasterSlave module.
But the option of Masterslave on the ticket menu does basically the same thing as the link with the difference that the auto-close works.

I'm going to disable the "link" option from the menu and change the name of the option "MasterSlave" to "link"...
Solution founded! xD