Preview ticket by customer

Moderator: crythias

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marcosalmi
OTRS newbie
Posts: 20
Joined: 18 Jun 2018, 10:44
OTRS Version?: 5Free

Preview ticket by customer

Post by marcosalmi » 08 Apr 2019, 11:41

Hi I have this anomaly that I would like to understand how to fix,
the tickets that open the tickets that from their web interface from the list of open tickets do not see the last answer donated by the operator, I mean the preview that is shown next to the ticket of the ticket operator you see)
the customer always sees his text from the preview.

use OTRS 5s free
Thank you

crythias
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Posts: 10108
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
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Re: Preview ticket by customer

Post by crythias » 08 Apr 2019, 20:04

make sure the operator's side isn't adding content as "Internal" ... that would hide from the customer side.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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marcosalmi
OTRS newbie
Posts: 20
Joined: 18 Jun 2018, 10:44
OTRS Version?: 5Free

Re: Preview ticket by customer

Post by marcosalmi » 09 Apr 2019, 10:46

the problem of non-visualization of the operator's written text occurs only in the main list of open tickets. entering the ticket the text can be seen.

crythias
Moderator
Posts: 10108
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Preview ticket by customer

Post by crythias » 11 Apr 2019, 15:19

Make sure the appropriate PreviewArticleSenderTypes include agent
Ticket::Frontend::Overview::PreviewArticleSenderTypes
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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